Last Updated: July 29, 2026
At TECHNOLOGIX, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in its original packaging.
- Be in the same condition that you received it.
- Include proof of purchase or your order number.
Non-Returnable Items
For health and food safety reasons, we cannot accept returns of:
- Opened or used food products.
- Items that have been consumed or partially consumed.
- Products that have been damaged due to misuse or improper storage by the customer.
How to Start a Return
To request a return, please contact our Customer Support team.
Email: partnerships@technologix.org
Phone: +1 (414) 808-8470
Please include your order number and the reason for your return request. If your return is approved, we will provide instructions on how to return your item.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your request and, if approved, arrange a replacement or issue a full refund at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the eligible product (if applicable) and place a new order.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return policy.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
TECHNOLOGIX
Address:
1 Eagle Dr, South Hadley MA 01075, United States
Email: partnerships@technologix.org
Phone: +1 (414) 808-8470
Customer Support Hours:
Monday–Sunday, 5:00 AM – 9:00 PM
